CHASE bank customers have reported experiencing technical glitches on the app - some say they have been double charged on purchases.
The giant bank confirmed the technical difficulties to The U.S. Sun - it's asking customers to hold tight while it corrects the malfunction.
1
Chase told The U.S. Sun customers will automatically be reimbursed from double payments incurred in the last 24 hours.
"We’re sorry that some customers are seeing duplicate transactions and fees on their checking account," a Chase spokesperson told The U.S. Sun.
"We’re working to resolve the issue and will automatically reverse any duplicates and adjust any related fees."
Chase customers first started reporting issues with app logins at 7am ET.
Customers reported other issues with the app - including duplicate charges and extra Zelle transactions.
The bank confirmed the technical issue to The U.S. Sun and said that it will be resolved within five hours.
Customers quickly took to Twitter to express their dismay with the extra bank charges.
"CHECK YOUR CHASE BANK ACCOUNT ASAP," one Twitter user warned.
Most read in Money
"THEY ARE DEDUCTING THE SAME CHARGE FROM YOUR ACCOUNT TWICE."
Another said: "I wake up this morning bankrupted chase where is my money?!!!!"
One more Twitter user preached patience to the customer service representatives trying to help.
"I feel for Chase Bank customer support reps this morning," they said.
"This is a major issue, there's no denying that, but if you are able to speak with someone, remember to be calm and to be kind. The person you're speaking with didn't cause the problem."
Chase Bank's technical glitches come as the bank sees a number of transitions.
NEW CHASE TECH
The nation's biggest bank announced plans to investing $14billion into new technology, new branches, and more bankers and traders.
The company announced the tech investments after recent cuts to its mortgage sector.
The cuts came after rising interest rates made home loans a less lucrative market.
"Big companies are always kind of morphing. We're adding and subtracting," JPMorgan Chase CEO Jamie Dimon said while announcing the tech investments and layoffs.
"Unfortunately, mortgage can be a very tough business and very volatile. You have seen some cuts in the mortgage area. For the most part, we’re expanding."
JPMorgan recently announced a large merger - one the company claims worked to save the US economy.
JPMORGAN'S ACQUISITIONS
The bank recently adopted the financial obligations from First Republic Bank.
First Republic was on the verge of collapse in late April - a domino many bank experts feared would lead to recession.
Early 2023 saw multiple mid-size banks spasm into obscurity - Silicon Valley Bank and Signature Bank both collapsed in March.
Investors with large amounts of money in the three banks began withdrawing their cash at unsustainable rates.
SVB and Signature customers had their entire bank accounts retroactively insured by the federal government - First Republic was on the brink of being in the same collapse.
After competitive negotiations with other large banks, the US government handed over the mid-tier bank's assets to JPMorgan.
The bank said the transaction supported "the U.S. financial system through its significant strength and execution capabilities."
"Our government invited us and others to step up, and we did," Dimon said after the transaction.
"This acquisition modestly benefits our company overall, it is accretive to shareholders, it helps further advance our wealth strategy, and it is complementary to our existing franchise."
The U.S. Sun reports on the banking sector - here is another bank that is updating its tech policies and closing branches.
Also, see what is going on with federal student debt relief.
